Your Online Business Reputation…
Is The New “Word of Mouth” Marketing
HOW IT ALL WORKS
Your customers receive a simple survey question. They respond about their experience with your product/service and if it’s positive they’re asked to post a review online!
Simply add your customers. All you need is their phone or email address to get started.
Input your recent customers name and email address and/or cell phone number into the form and sit back while our proprietary review funnel does the rest. Zero technical skills required.
Customers receive a simple single-question survey via text message and/or to their inbox.
Your recent customer responds sharing their experience about your product/service and based on predetermined settings, are routed to post a review online or a company branded page matching the sentiment of their feedback!
Positive responders are immediately asked to leave a review on top sites like Google, Yelp or Facebook.
Our proprietary software automatically launches the application or page instantly on your customer’s mobile device or desktop browser.
Negative responders are directed to a feedback form and asked how your business can improve based on their experience.
Our proprietary feedback funnel catches any potentially negative reviews before they can show up online.
Complete Reputation Management Platform.
Manage customer feedback and online reviews in one simple to understand dashboard that displays your overall feedback and online rating score of your business. Email and text alerts notify you and your staff to new ratings or reviews as soon as they happen.
Complete Online Control Of Your Business Information
Business Listings Management
When customers search online for where your business is located and how they can reach you, they often view your business listings across the web. These consist of the basic and enhanced information gathered and reported about your business across multiple sites, maps and mobile apps.
This information needs to be accurate and as up to date as possible to help drive prospects and customers to call or visit your physical location.
Unfortunately, for most business owners, these listings often contain basic errors, can be incongruent across multiple sites, or are missing altogether. That winds up costing you in missed opportunities, the loss of new customers, and less revenue simply because your local information is out-of-sync.
Complete Digital Presence Control
We’ll ensure that your business can be found everywhere customers are searching and lock in the correct information from one single source that you control within your Reputation Boost dashboard. This ensures that only you control the information posted about your business online.
With real-time control of your listing across a network of 55+ leading sites, maps, and apps, we provide you with a guaranteed presence, making sure your correct and consistent NAP (Name, Address, and Phone) information is published, with updates appearing within 24 to 72 hours.
In today’s competitive marketplace, your customers expect nothing less than precision.
Once updated in your dashboard, your information is in our system and we’ll continuously communicate with the directories to ensure your business information is accurate, locked in, and remains that way.
When a prospective customer searches for your business online, the results that appear will be accurate, up-to-date, and congruent across all of the major sites and directories — leading to better customer experience and less friction between prospects and your front door.
Connect your dashboard to major rating and review Google+, Yelp, Facebook, CitySearch, and Foursquare plus many others to pull in reviews that have been posted about your business.
New review snapshots are displayed inside your dashboard along with a an instant email and text message alert that is sent directly to notify you that a new rating or review has been found by the software.
Keep on top of your most recent customer feedback and reviews as they happen. We’ll instantly alert you via SMS text message, ensuring you always have a finger on the pulse of your business. This also allows you to promptly address a potential customer concern the moment it happens, allowing you to quickly address the issue before it becomes a negative review online.
Instantly see the rating and full report of your most recent feedback on a web browser or while on the go via your email enabled mobile device.
You decide who receives these alerts, and the information they receive to include the customer name, rating, contact info, and feedback. This can also serve as a positive motivator for all employees when a new 5 star review is posted.
Want to keep everyone at your company “in the loop” as well?
Simply add in additional notification email addresses to send feedback updates alerts and reviews to management or specific staff members.
All negative feedback and reviews are instantly flagged to ensure you resolve the problem with your customer immediately.
This workflow ensures staff takes the appropriate corrective action to resolve your customers concern. Review your customers historical data so you can respond effectively.
Each individual employee can quickly put our mobile review link right on their phone or tablet homepage allowing them to ask for customer feedback at the optimal time.
With our mobile review funnel customers have the ability to quickly provide feedback and leave reviews right from their phone on popular review sites like Google, Yelp & Facebook.
Your employees or front desk staff simply open up the mobile app and enter the customers information and tag and track feedback to the appropriate employee.
The customers are not aware they are giving feedback to that specific employee giving you true insight into their performance. The application works seamlessly on any mobile phone, tablet or desktop computer.
You can easily track the total number of feedback received by each employee and compare their totals relative to everyone else in the company.
This provides valuable insight regarding who are your highest performing employees actively working to promote your business to generate more leads and online reviews.
As a business owner nothing is more important than knowing how your employees interact with your customers. Our proprietary feedback funnel gives you the opportunity to see exactly how each employee is performing based on recent customer feedback.
Each new request can be discretely tagged to an individual employee, allowing you to see exactly what your customers think of their performance. Easily view the ratings and see how each employee’s ratings stack up when compared to their peers.
Get The Complete Visibility Your Business Needs
Directory Integration: POWERLISTINGS
Inconsistent business location information across online maps, apps, directories, GPS devices, social networks, and search engines costs you real sales.
Publish Everywhere and on Every Device
Reputation Boost partners with the most established and popular search engines, maps, apps and directories across the globe.
We’ll ensure that your business can be found everywhere customers are searching and lock in the correct information from one single source that you control within your Reputation Boost dashboard. This ensures that only you control the information posted about your business online. With real-time control of your listing across a network of 55+ leading local sites, maps, and apps, we provide you with a guaranteed presence, making sure your correct and consistent NAP (Name, Address, and Phone) information is published and locked in.
And Finally…..The Icing On The Cake!
Supercharge Your Marketing With Review Branding Video Commercials
Your Online Business Reputation…
Is The New “Word of Mouth” Marketing
Just Look At These Facts… About Referrals
Did you know that even after you get a “word of mouth” referral, 87% of those referrals, will still go online to check out your reviews?
52% look for YOUR online reviews and ratings
35% look for YOUR website and contact information
13% look up YOUR “social media” (Facebook, Twitter, Linkedin)
As powerful as written reviews are, video is the communication tool that shoppers prefer.